Why is the music so loud, and can't you do something to reduce the noise? 

Usually, for events with live music, the touring company provides the equipment, the settings and the operator(s). So, sadly the  venue management and technicians have little, if any, part in the running of visiting shows.  It is the promoter who decides how they want their event to sound. Specifications have been drawn up in preparation for their tours, which their technicians have to implement. So the sound for the vast majority of events is entirely in the hands of the artiste and/or promoter of the visiting show.  They tour with their own sound system and their engineers control them throughout the event.

We do monitor both sound quality and decibel output, and we do also listen and attempt to respond to customer comments,  however, the visiting show staff know what they hope to achieve with it, consequently they are not always keen to take advice from the venue management or technicians.

How do you plan to keep people safe when they visit the Regent Centre?

The Trustees have developed, and regularly review a comprehensive health & safety policy, and risk assessments are carried out and reviewed in relation to all of the Centre's activities. The venue has a child protection policy and is developing an anti-terrorism policy. Stewards carry out an evacuation drill and check all emergency exits prior to each public event. Here is our over-arching policy statement on health & safety:

REGENT CENTREHEALTH & SAFETY POLICY

GENERAL POLICY STATEMENT

The Regent Centre Board of Trustees recognises and accepts that it is responsible for health, safety and welfare of its employees and any other persons, including members of the public, who visit the premises.

The General Manager has overall responsibility for ensuring this policy is effective, implemented and reviewed.

In order to promote a safe and healthy working environment, the Regent Centre will, as far as is reasonably practicable:-

• Regard the basic legal requirements specified by the Health and Safety at Work Act and associated legislation as a minimum standard on which to base improvements.

• Ensure that health, safety and welfare are treated as vital aspects of the Regent Centre’s operation and given emphasis accordingly.

• Ensure that health, safety and welfare are always taken into account when any changes in methods of work, or processes are envisaged and whenever consideration is being given to the purchase of new equipment or plant.

• Ensure that sufficient health and safety information and training is provided on a regular basis to Managers, Supervisors and other employees.

However, it expects employees at all levels to support and implement this policy wholeheartedly. To this end management/employee cooperation is essential to maintain a culture supportive of sound health and safety principles.

Signatures

Date

Keith Lancing Pam ClarkeGeneral Manager Chairman of the Board of Trustees

ORGANISATION & RESPONSIBILITIES

Board of Trustees

The ultimate responsibility for all matters of health, safety and welfare is with the Board of Trustees. The members have a duty to provide adequate resources to meet the requirements of legislation, codes of practice and guidance notes, and support the implementation of a positive and progressive safety culture.

General Manager

Has overall responsibility for health, safety and welfare matters within the Regent Centre responsible for;

• The day to day implementation of the Policy.

• All matters pertaining to health and safety on a daily and ongoing basis.

• Being aware of statutory legislation, common law and codes of practice affecting the Centre.

• Ensuring that various checks and assessments are carried out and actioned.

• Monitor and ensure that employees receive appropriate training in safe working practices.

• Overseeing the investigation of accidents, near misses and dangerous occurrences.

• Reporting any serious accident or dangerous occurrence to the Health and Safety Executive.

Technical Manager / Safety Advisor

Responsible to ensure that;

• All testing, inspection and maintenance of equipment is conducted in accordance with the relevant statutory requirements.

• Safe Working Procedures are available and applied.

• Ensuring adequate training of the technical employees.

• Conducting Risk Assessments and Accident Investigations.

• Act as the liaison with the enforcing authorities.

Health and Safety Officer

The Centre employs the services of a part time Health and Safety Officer who is responsible for:

• Advice and assistance on managing the safety function.

• Assistance in the developing and updating of health and safety procedures and practices.

• Monitoring of relevant legislation to ensure compliance.

• Advice and assistance in hazard spotting and accident prevention procedures.

Duty Managers (and employees in a supervisory role)

Responsible for:

• Ensuring that those under their control receive appropriate information, training and instruction in safe methods of working.

• Monitoring the plant, equipment and methods of work under their control to maintain and, where possible, improve health and safety standards.

• Taking appropriate remedial action on any unsafe conditions or unsafe equipment reported to them by employees under their control.

• Notifying the General Manager or Technical Manager of any safety concerns.

Employees

Note: The term ‘Employee(s)' refers throughout this policy to paid members of staff and volunteers.

Employees have a duty under the Health and Safety at Work Act to co-operate with this Health and Safety Policy. Basically this means:

• Take responsible care for the health and safety of themselves and other persons (including members of the public) who may be affected by their work activities.

• Co-operate with their Managers to ensure that any relevant statutory requirements, specific safety rules and safe working procedures are complied with.

• Avoid interference with, or misuse of, anything provided in the interest of Health, Safety or Welfare.

• Use appropriate safety equipment and/or personal protective equipment where these have been identified as being necessary.

• Report all accidents, incidents and near misses to their Manager.

• Be aware of the procedures for fire and first aid.

• Not use equipment which is faulty or for which you have not been adequately trained.

• Practice good housekeeping by maintaining good standards in your work area.

Any employee with a query on health and safety should seek the advice of the General Manager or Technical Manager.

Contributions to develop the safety culture are welcomed from employees and again should be referred to the General Manager or Technical Manager.