Privacy Policy | Regent Christchurch

Privacy Policy

The Regent (Christchurch) Ltd is fully committed to full compliance with the requirements of the General Data Protection Regulation. The Regent (Christchurch) Ltd will therefore follow procedures which aim to ensure that all employees, contractors, consultants, partners or agents of The Regent (Christchurch) Ltd who have access to any personal data held by or on behalf of The Regent (Christchurch) Ltd are fully aware of and abide by their duties under the General Data Protection Regulation.

Statement of Policy

The Regent (Christchurch) Ltd needs to collect and use information about people with whom it works in order to operate and carry out its business functions. This personal information must be handled and dealt with properly however it is collected, recorded and used whether it is on paper, digitally recorded or recorded by other means. The Regent (Christchurch) Ltd regards the lawful and appropriate treatment of personal information as very important to its successful operations and essential to maintaining confidence between The Regent (Christchurch) Ltd and those with whom it carries out business. The Regent (Christchurch) Ltd therefore fully endorses and adheres to the Principles of the General Data Protection Regulation.

Handling personal & special category data

  • The Regent (Christchurch) Ltd will, through management and use of appropriate controls, monitoring and review:
  • Use personal data in the most efficient and effective way to deliver better services. 
  • Collect and process only the data or information which is needed.
  • Use personal data for such purposes as are described at the point of collection, or for purposes which are legally permitted. 
  • Strive to ensure information is accurate.
  • Not keep information for longer than is necessary.
  • Securely destroy data which is no longer needed.
  • Take appropriate technical and organisational security measures to safeguard information (including unauthorised or unlawful processing and accidental loss or damage of data). 
  • Ensure that information is not transferred abroad without suitable safeguards. 
  • Ensure that there is general information made available to the public of their rights to access information. 
  • Ensure that the rights of people about whom information is held can be fully exercised under the General Data Protection Regulation.
  • The Regent (Christchurch) Ltd, from time to time, will need to share your data with our IT partners: Rejuvenate and Admit One Systems for the purposes outlined in this document. We will also need to share your details with other data handlers, for legititimate purposes related to your ticket/performance only and we will ask you before we do. You can change how we contact you and use your data at anytime from the 'My Account' section of our website.

Your rights include:

  • The right to be informed
  • The right of access to personal information
  • The right to request rectification
  • The right to request erasure 
  • The right to restrict processing in certain circumstances 
  • The right to data portability
  • The right to object to processing 

To excercise any of the above, please contact the Data Protection Officer via email:

The Principles of Data Protection:

  • Anyone processing personal data must comply with 6 principles of good practice. These principles are legally enforceable.
  • Summarised, the principles require that personal data shall be: 
  • Processed lawfully, fairly and in a transparent manner in relation to individuals.
  • Collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes; 
  • Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed; 
  • Accurate and where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that is inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay. 
  • Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; 
  • Personal data may be stored for longer periods in so far as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals;
  • Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures in accordance with the rights of data subjects under the Act. 

Regent - CCTV Policy


Public Wi-Fi Access Terms & Conditions - Acceptable Internet usage policy and disclaimer

By using The Regent (Christchurch) Ltd Wi-Fi service, you are bound to the relevant UK law, including the Data Protection Act 1998; Digital Economy Act 2010; Parts of the Criminal Justice and Public Order Act 1994; Computer Misuse Act 1990; Copyright, etc. and Trade Marks (Offences and Enforcement) Act 2002, and agree to abide by it. It is your responsibility to familiarise yourself with all Statutory requirements.
In particular, you must not and by using the service agree not to:
  • Deliberately visit, view or download any material from any website containing pornographic, abusive, racist, violent or illegal material or material which is offensive in any way whatsoever.
  • Download any images, text, sound or other material that is in breach of copyright. The Regent (Christchurch) Ltd accepts no responsibility for any breaches that may occur.
  • Upload or make available to others any material that is offensive, obscene, indecent, or which infringes the copyright of another person (e.g. images, MP3 and other audio and video files). The United Kingdom has strict laws on obscenity and Copyright law is applicable to content on the Internet.
  • Use the Internet for any illegal activity.
  • Use the Internet to harass, cause annoyance, inconvenience or anxiety to others. Examples would include abusive or offensive emails, spamming, distributing information regarding the creation of and sending Internet viruses, worms, Trojan Horses, pinging, flooding, or denial of service attacks.
  • Access, or attempt to gain access to, computer systems, data or resources to which they are not authorised, such as connecting to other user's resources.
  • By using the service, you agree to respect the Privacy of others.
  • Access network services in such a way as to deny reasonable access to the network for other users, for example, by excessive use of network bandwidth. This could include the use of FTP servers, file-sharing software and video streaming.
  • Attempt to gain unauthorised access to restricted part of the network, or attempt to undermine the integrity or security of any computer systems or network. You, the user, are responsible for any damage caused to the computer equipment arising out of any willful act or negligent misuse.

Breach of the above will lead to users being banned from using the service and may result in prosecution. The Regent (Christchurch) Ltdreserves the right to update or modify the above terms at any time without prior notice. Your use of the Service following any such change constitutes your agreement to follow and be bound by these terms as modified. For this reason, we encourage you to review these terms whenever you use the Service.


Service provided "as is". This Service provides access to the Internet on an "as is" basis with all risks inherent in such access. The providers of the Service make no warranty that the Service or that any information, software, or other material accessible on the Service is free of viruses, worms, Trojan horses or other harmful components. By connecting, the user acknowledges and accepts the risks associated with public access to the Internet and public use of an unsecured wireless network.
Service provided "as available". The Service is provided on an "as available" basis without warranties of any kind, either express or implied, that the Service will be uninterrupted or error-free, including but not limited to vagaries of weather, disruption of service, acts of God, warranties of title, non-infringement, nor implied warranties of merchantability or fitness for a particular purpose. No advice or information given by the providers, affiliates, or contractors of the service or their respective employees shall create such a warranty.
Indemnity. Under no circumstances shall the providers of the Service, or affiliates, agents, or contractors thereof, be liable for any direct, indirect, incidental, special, punitive or consequential damages that result in any way from user's use of or inability to use the Service or to access the Internet or any part thereof, or user's reliance on or use of information, services or merchandise provided on or through the Service, or that result from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission, or any failure of performance. You agree to indemnify and hold harmless the providers of the Service, including affiliates, agents, and contractors thereof, from any claim, liability, loss, damage, cost, or expense (including without limitation reasonable legal fees) arising out of or related to your use of the Service, any materials downloaded or uploaded through the Service, any actions taken by you in connection with your use of the Service, any violation of any third party's rights or an violation of law or regulation, or any breach of this agreement.

Reviewed December 2021 - By Oscar Sellick-Pilley General Manager