FAQ

Frequently asked questions

Here you will find the answers to the most frequently asked questions by our patrons. 

Where is the Regent Centre?

Situated half way along the High Street in the picturesque town of Christchurch in Dorset. Our postcode is BH23 1AS

What can I do at the Regent Centre? 

The Regent Centre is open 365 days a year and has a full program of Film, Live Music, Theatre, Concerts, Broadcasts and Much More. You can also enjoy a coffee in our Foyer Cafe, as well as viewing work by local artists. We are also home to the Town's Information Centre situated in our building alongside the foyer.

Can I come to the Regent Centre if I’m not seeing a performance?

Absolutely. Our foyer is open every day (times vary) with areas to sit, meet friends, or view the arts exhibitions.

Where is the entrance?

The entrance for all areas with the exception of the Studio Space is located on the High Street. There are steps to enter the building but we also have a wheelchair lift should you require assistance.

Is there wheelchair access?

The Regent Centre is accessible via 6 steps into the foyer but we also have a wheelchair lift that one of our helpful volunteers can assist you with. If you are coming to watch a film or concert, we are happy to come and open the lower doors by the Disabled Parking bays to gain easier access into the Auditorium.

What Parking is available?

The Wick Lane Car Park is situated behind the Regent Centre and is £2 from 7pm. Regent Centre customers can park from 6.30pm for £2, when a permit is displayed alongside a parking ticket (permits are available free of charge from the box office). During sold out performances, we recommend using alternative town centre car parks situated a short walk away.

What time is the Regent Centre open?

Mondays: 9am - 10pm (depending on finish time of events)

Tuesdays to Saturdays: 10am - 10pm (depending on the finish time of events)

Sundays: Church Only (AM), then 1 hour before performances. We will be closed in the afternoon if there are no events programmed.

Who can I ask if I need help once I am in inside the Regent Centre?

Our Box Office staff can answer most questions. The ushers are also happy to help with questions.

How can I book tickets?

Tickets can be booked online at www.regentcentre.co.uk, by phone (01202 499199), or in person at the box office.

Where is the box office?

The Box Office is situated in the Information Centre (next door to the Regent Centre.)

OPENING TIMES:

Monday: 9.00am - 4.30pm 

Tuesday to Saturday: 10.00am - 4.30pm

Sunday: Closed.

The foyer box office is closed on Sunday mornings. The foyer box office will be manned on Sundays during matinee and evening performances only. Alternatively, tickets can be purchased online at www.regentcentre.co.uk

How can I book online?

Select the event you are interested in from the website - www.regentcentre.co.uk and click on the Performances and Bookings tab. Then click on the performance time you would like to attend. You can now choose the 'print at home' option to print your tickets free of charge.

What should I do if i've forgotten my password?

If you are having problems logging in or have forgotten your password, then you can reset your password here. If this still doesn’t work, please email us at admin@regentcentre.co.uk. We will attempt to resolve this as quickly as possible. Please do not create a new account as this confuses the system.

How do I collect my tickets?

If you book your tickets more than seven days ahead, you can have them sent to you for a small postage charge. If you book within seven days – or if you prefer – you can collect them from the box office or from the ticket collection machine in the foyer. You will need to bring the card you made the booking with or the booking reference number to collect your tickets.

Is there a booking fee?

Please note that with effect from 1st June 2015 we will be introducing a booking fee for online bookings only.  We have resisted this for many years but due to increased bank charges and the cost of running a 24/7 website we cannot continue to absorb the cost into our already very competitive ticket prices. 

There will be a 5% booking fee applied per online transaction, not per ticket, with a maximum charge of £10 

Do you offer a discount for group bookings?  

We are delighted to offer a group discount for parties of 10 or more. 1 free ticket in every 10 purchased (excludes cinema). Cinema and Live shows: Purchase 20 or more tickets and get a free tub of vanilla ice cream with every ticket. (Group Bookings must be made two weeks in advance of a show during office hours Monday to Friday.)

Please note, the group booking discount applies to full price or concession tickets only. This can’t be used in conjunction with any other offer e.g. Family Ticket.

What age do I need to buy a ticket for a child or infant?

Children up to 2 years do not need a ticket providing they sit on your lap for the duration of the performance. Children 2 years and over you will need to buy a ticket (seat) for.

Where can I leave my pushchair during the show?

We allow pushchairs to be parked (folded up) at the back of the auditorium, or in the wheelchair bays (if available). If this is not possible, we have limited space available in the upper foyer.

What do I do if I arrive late?

It’s best to aim to arrive well before the advertised starting time of the show you’re coming to see – if you need to collect your tickets from the Box Office there may be a queue at the last minute. The doors to the auditorium usually open around 30 minutes before the show starts – you’ll hear an announcement over the public address system in the foyer and bar areas.

We understand that sometimes lateness is unavoidable, and we will do everything we can to make sure that you can still enjoy your evening.  It is not always possible to allow admittance once a show has started.

We will try to allow admission at some point during the first half. Latecomers may be asked to remain in the foyer until the host can seat them during the first convenient pause in the production.

Am I allowed to dance?

Consideration for the rest of the audience must always be shown. Therefore if you wish to dance, you will be asked to do so at the back of the auditorium. Dancing in the aisles is not allowed and these must be kept clear at all times. Please note, dancing is not permitted in the circle for your own safety.

Can I get a refund?

Refunds cannot be given on tickets bought for an event. Where possible we can arrange an exchange for a screening of a film to another night. Live Shows, Theatre, Music and Broadcasts are not applicable for this. In exceptional cases we can offer a Regent Centre voucher that can be redeemed against another performance or event. Refunds will only be given if we (The Regent Centre) cancel or move an event.

Are there concession rates available?

Where possible we will have a concession rate on certain performance. Concessions apply to ‘Over 60, Under 16’s, Students in full time education, registered disabled and they carer.

Can I bring my own food & drink into the auditorium?

We politely request that all food & drink consumed on the premises is bought from the Regent Centre. We have a very reasonable Café and Bar selling a range of hot & cold drinks, sweets, popcorn and confectionary.

How long will a production be?

Production lengths vary and we always advise checking in advance. Where possible we will give running times as an approximation as due to external factors, we cannot always guarantee they will run to time. If you are seeing a film, we expect between 7-10 minutes of adverts before the film starts. We would advise arriving by the time advertised.

What do I do if I have a complaint?

If you experience any difficulties during a performance, please speak with one of our volunteer Duty Managers who can assist on the night/event. If you have a more serious complaint not relating to a performance, please write to ‘The Manager, The Regent Centre, 49-51 High Street, Christchurch, Dorset, BH23 1HZ

Should you require any more assistance, please ring our Box Office on 01202 499199 and one of our volunteers should be able to help. 

 

The Regent Centre | 51 High Street, Christchurch, Dorset, BH23 1AS
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